The protection of your privacy is important to us. This page covers our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
When we use the term “we”, “us” or “our” in this Policy we mean “Integral”, which covers Integral Research Limited and Integral Research Global (Ireland) Limited. You may also know us through one of our brands such as “Integral Expert Network”.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service or participate in one of our initiatives and the choices you have associated with that data.
Information Collection and Use
We collect personal information from you directly or from public sources of information such as company websites or business registers.
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. More information on this type of processing can be found in the sections of this Policy relating to cookies and their uses.
Types of Data Collected
We collect personally identifiable data about you when you visit our website, when you agree to participate in one of our surveys or initiatives or from public sources of information. This will include details such as:
- Email address
- First name and last name
- Phone number
- Cookies and Usage Data
- Details of your role in your organisation, your profile or area of expertise (particularly if you sign up to our expert network panel)
- Your views on topics you agree to discuss with us
We collect data for various purposes as set out below:
|What we use the data for||Examples of the type of data||Further Information||Justification|
|To provide and maintain the service
Identify Clients and potential contributors to participate in our schemes or surveys
|Name and contact details
Your company details Your role and experience
Area of expertise
Your views, opinions, and experiences
|Where you engage our services, we will collect information about you and the services you need.
If you sign up to one of our schemes (such as expert Panel) we will use your information to match you to a business looking for your skills
Where you are happy to participate in one of our surveys, we integrate your responses into feedback we provide to our Clients
We need to process this data in order to consider entering into a contract or meet contract obligations between us
You agree to participate in our surveys
|Communicate with you about the service or changes that you need to be aware of||Contact details such as your email address
|We may need to communicate with you about the services you have engaged or to let you know about changes or improvements to our services.
Where we communicate with you for direct marketing purposes, you can opt out of these communications be letting us know at the email address below.
|We need to process this data in order to meet your contract obligations to you
It is also in our business interest to keep in contact with you regularly to ensure your satisfied with the services we offer
|Ensure proper use of our systems and how we meet our business standards||Call recordings
IP Address and other device information
|We monitor the usage of the Service and keep evidence of transactions and communications||It is in our business interest to be able to evidence transactions or how we meet our internal business standards|
|To provide customer care and support||Contact details
Details of our interaction with you
|We collect information from you when you contact us for support or customer services matters||We need to process this data in order to meet your contract obligations to you|
|To allow you to participate in interactive features of our Service when you choose to do so||Contact details and access codes
IP Address and other device information
|We may send you links to our surveys or other information||It is in our legitimate interest to make it easy for you to interact with us.|
|To provide analysis or valuable information so that we can provide or improve the Service||Name and contact details
Your company details Your role and experience
Area of expertise
Your views, opinions and experiences
Details of interaction
|We constantly review or services and how we interact with clients, specialists and participants to meet our obligations and improve the way we work.||It is in our legitimate interest to constantly review and improve our services|
|To detect, prevent and address technical issues, fraud or loss to our business||Name and contact details
Details of interaction with us
|We monitor our systems and calls to ensure we protect the data we hold, our staff and our business||It is in our legitimate business interest to protect against loss, harm or crime.|
Retention of Data
We retain your personal information in line with our Retention Policy.
Where we enter into a contract with you, we will retain information for up to 6 years after the end of our relationship in order to evidence our relationship.
Details of your participation in a campaign will be retained between 3 – 12 months depending on the nature of the campaign after which time we anonymize information.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside the European Union and choose to provide information to us, please note that we transfer the data, including Personal Data, to European Union based data centres and process it there.
Disclosure of Data
Where you provide your input into one of our surveys, we will connect you to our clients and this will mean us sharing some key contact data with them.
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Integral Research Ltd
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us; but please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Personal Information Requests
You have a number of rights with regards to your personal data under the General Data Protection Regulations. Whilst this is a European Regulation, at Integral we value your privacy and respect GDPR principles globally. These rights include
- Rights to Access Personal Data and Right to Data Portability
- Right to Rectification of Personal Data
- Rights to Objection, Restriction and Erasure of Personal Data – this includes the right to opt-out of receiving direct marketing communications
- Right to Withdraw Consent
- Right to be Informed
- Rights Against Automated Decision-Making and Profiling
To submit a request relating to any of the above-listed rights please see the contact details at the foot of this statement.
The Right to Complain to the Regulator
We hope you would never need to complain about us but if you do, you may find the following information helpful:
Tracking & Cookies Data
Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
By email: firstname.lastname@example.org
By phone number: +44 (0)23 8098 4718
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